Tips for Saving Water in Your Home
After receiving an $800 Water Bill last month from WSSC the local water utility in Montgomery County, MD, I have spent many hours on the phone with WSSC customer service trying to determine the problem. We have yet to figure out why we were charged with such an extremely high usage. In the process, I have become an expert on water usage and ways to conserve water in the home. I was told by WSSC that in some cases they only allow a small credit toward a high bill for one time within a seven year period. I still wait to hear whether we will receive a credit and for how much. After paying for a plumber to come inspect our home for any water leaks, we were told there were none.
Here are some tips on conserving water in your home to help keep your water bill within the average amount...
WAYS TO SAVE WATER INSIDE YOUR HOME
How To Save Water in the Bathroom
The bathroom is where most of the home's water is used -- so, it is the place where you can save the most.

Toilet
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Sinks
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Tub or Shower
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How To Save Water in the Kitchen
The kitchen is an excellent place for conservation. Be especially conscious of running water and use it sparingly.
Dishwasher
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Handwashing Dishes
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Garbage Disposal
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Food Preparation
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Drinking Water
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How To Save Water in the Laundry
More than 10% of all water used at home is used in the washing machine, so even small investments of time and money can pay off in the long run.
Clothes Washer
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WAYS TO SAVE WATER OUTSIDE YOUR HOME

How To Save Water Outside the Home
The rate of consumption for water-saving devices or products varies significantly. Please check the packaging on the plumbing fixture or product you purchase to determine the water efficiency of your merchandise.Warm weather means more outdoor activities -- and more outdoor water use. Be as careful and efficient outdoors as you are inside the home.
** AVERAGE CONSUMPTION PER DAY PER PERSON = 70 GALLONS
Hoses
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Lawn & Garden
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Car
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Driveways & Walkways
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Pool
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AVERAGE WATER USE BASED ON ACTIVITY
WATER ACTIVITIES:
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INSIDE ACTIVITY |
GALLONS USED |
GALLONS USED |
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Toilet Flushing |
5 - 7 gallons |
1½ - 3½ gallons |
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Shower (water running) |
7 - 10 gallons |
2 - 4 gallons |
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Bath (Full tub) |
36 - 50 gallons |
30 - 40 gallons(conventional) |
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Laundry Machine (full load) |
60 gallons top loader |
42 gallons top loader |
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Dishwasher |
15 gallons normal load |
7½ - 10 gallons normal load |
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Dish washing by hand |
30 gallons tap running |
10 - 20 gallons tap running |
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Shaving |
20 gallons tap running |
2 - 5 gallons tap running |
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Brushing Teeth |
10 gallons tap running |
2 - 3 gallons tap running |
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Washing Hands |
2 gallons tap running |
1 - 2 gallons tap running |
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* |
The rate of consumption for water-saving devices or products varies significantly. Please check the packaging on the plumbing fixture or product you purchase to determine the water efficiency of your merchandise. |
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AVERAGE CONSUMPTION PER DAY PER PERSON = 70 GALLONS |
INSIDE WATER USE
During hot, dry conditions, general water consumption for bathing, laundry, and overall water usage increases.
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ACTIVITY / PER PERSON ONE TIME EACH DAY |
GALLONS USED |
COMMENTS |
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BATH |
30 - 50 GAL. |
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SHOWER |
7 - 10 GAL. PER MINUTE |
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OUTSIDE WATER USE
During dry conditions, customers generally water lawns and gardens more frequently. Also, usage due to washing cars, home maintenance, pools or playing in sprinklers, and general outside activities increases. The Commission rate (per thousand gallons of water used) increases as the number of gallons used per day increases, i.e. the Average Daily Consumption (ADC). The ADC, and therefore the cost per thousand gallons of water, often increases due to dry conditions and seasonal water usage.
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HOSE SIZE |
LBS. PRESSURE |
TIME |
GALLONS |
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1/2 INCH |
60 |
1 HOUR |
630 |
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5/8 INCH |
60 |
1 HOUR |
1,020 |
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3/4 INCH |
60 |
1 HOUR |
1,860 |
Tips for Resolving a Dispute with your local Water Utility Company
- Call early in the morning as soon as they open, to avoid a long phone wait to speak with a customer service rep.
- When you finally get through to a real person, ask for their name and position immediately and make a note of the date, time and person's name.
- Explain your problem as succinctly as you can without interjecting a lot of emotion. If you act excited about the $800 Water Bill you just received, for example, they will reprimand you for being rude or angry. At that point, the focus of the conversation will take a different direction.
- Question their response to your problem - They most likely will not accept any responsibility for the problem and will deflect it back to you.
- Ask for an adjustment even when they tell you it's not their problem.
- Be agreeable to whatever suggestions or steps they require of you while you continue to ask for an adjustment.
- Call back everyday until the problem is resolved.
- Ask for the meter to be inspected and/or replaced even when they deny that as the possible problem.
- When you finally connect with a customer service rep who is helpful and polite on the phone, ask for their direct phone number and extension.
- If you do not get any satisfaction, ask to speak to the manager.
For more information on WSSC go to their webpage at:
http://www.wssc.dst.md.us/service/index.cfm

